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About Us

With Over 26 Years Experience in Saving Lives!

Lifeline Telecare was born out of one of the longest running personal alarm and telecare companies in the United Kingdom. With over 26 years experience in the elderly alarm market, you can feel in safe hands that you, or your loved one, is safe and protected.

Why trust your loved ones safety with any other company, when Lifeline Telecare is one of the most experienced around? How many other companies can claim the following:

A Little More About Our History…

Lifeline Telecare, as you know it now, came into existence when another well-known charity alarm provider found itself in financial difficulties and was no-longer able to look after its customers. The Bora Health Group of Companies stepped in to save the day, and make sure that thousands of elderly and vulnerable individuals stayed safe by keeping their alarms operating without interruption.

As part of the customer rescue, that protected people across the country, Lifeline Telecare also saved jobs by hiring the experienced and caring team of telecare operators from the previous company. This means that Lifeline Telecare brings with it a team of individuals with up to 26 years’ experience in keeping people safe at home. This level of experience is unrivalled in the UK telecare market!

With the combined business now in its 26th year, Lifeline has consistently grown from its beginnings as a small project borne out of a Blue Peter Appeal to address the need for greater care for the elderly in Liverpool.  From an initial 200 customers in Liverpool, we now have thousands of customers – all across the UK.

In November 1991, a successful application to Blue Peter’s ‘Golden Age Appeal’ acted as the catalyst to get Lifeline off the ground. The appeal would help by providing £50,000 towards the £150,000 that was needed to set up Lifeline through an ‘aluminium fizzy drinks can’ appeal. Fundraising continued and caught the imagination of local schools, businesses and agencies – a real community effort, until Lifeline was officially launched.

Lifeline was then rolled out across Merseyside and surrounding areas to become one of the foremost telecare providers in the Northwest. The equipment has certainly evolved over that time (and got a lot smaller!).  New contracts, rich collaborative working, and a dedicated marketing effort that has seen the service grow in an upward curve over the years.

When Lifeline’s customers were rescued by The Bora Health Group of Companies in 2018, a new company was born and rebranded as Lifeline Telecare. Bora Health is a global personal alarm and telecare company, with operations in the UK, USA and Australia.

Lifeline continues to work collaboratively within the health and voluntary sectors to generate links for ongoing referrals to the service. Our team has consistently grown to a now 10-strong staff team, with some members of the team having worked at Lifeline for over 20 years.

We deliver a first class, reliable service. In addition to our large private customer base, we also deliver telecare contracts for a range of clients such as local authorities, housing associations and care organisations.

Why Choose Lifeline Telecare?

Global Business, Local Service
Be part of a worldwide business offering personalised and individual care at a local level. Get the best for you or your loved one.
Outstanding Support
We are available 24/7/365 to help you in any way we can. From emergency calls to technical queries – we are here!
A Trusted Service
With over 26 years experience in maintaining independence and saving lives, you can feel confident placing your safety in our hands.
Industry Leading Products
The broadest range of high-quality alarm equipment available, with independent advice to help you choose the best device for your needs.
Corporate Responsibility
We believe in being good corporate citizens, we give back to the community which we serve.
Ask Our Customers
The best gauge of a company can be found by asking their customers, and our customers love us! Check out our reviews for more details.